Terms & Conditions
Pardon Clothing A/S
ATT: Pont Neuf
If you are in need of help or experience any problems on pontneuf.dk, please contact our customer service.
Tel: +45 96 92 50 00
Monday – Friday: 9 am – 3 pm
Emails will be replied within 24 hours or the first upcoming weekday. During sale periods response time might be longer. We thank you for your patience.
Orders and payment
Pontneuf.dk is open 24 hours a day all days. However, it may happen that we close the shop in short periods for maintenance.
Orders will be shipped the following day or working day if placed in a weekend or on public holidays. During sale periods shipping time might be a little longer. We thank you for your patience.
If you have any questions regarding your order, please send us an email on firstname.lastname@example.org or call us at +45 96 92 50 00.
When you order an item from us, you will receive an order confirmation as a receipt of your order. If you do not receive an order confirmation please check you spam filter or contact us on email email@example.com.
At www.pontneuf.dk you can pay with the following credit cards:
Payment will be withdrawn from your account once the order has been dispatched.
We also accept the following payment methods:
Charges for payments using cards that are issued to private consumers are covered by Pont Neuf / Pardon Clothing A/S. Charges for payments using cards other than personal cards, such as company cards and charges for cards issued outside the EU are paid by the customer.
Incorrect items delivered
We apologise if the items you received are not what you ordered. Please contact firstname.lastname@example.org as soon as you discover the error, so that we can help you.
You are not responsible for any costs related to the return of goods that are not what you ordered. We will refund the purchase price and any delivery costs once we have received the goods.
Returns and refunds
For more information regarding returns and refunds, please see the Shipping and Returns section here.
Right of cancellation
If you are not completely satisfied with your purchase, you are welcome to return the goods to us. As a customer, you have 14 days right of cancellation when you shop with us.
The right of cancellation expires 14 days after the date where you or a third party - with the exception of the chosen carrier - are in physical possession of the goods, or 14 days after the goods have been delivered to the carrier location chosen upon submission and payment of your order.
In cases where several ordered goods in the same order are delivered separately, the right of cancellation of 14 days expires after the date where you or a third party - with the exception of the chosen carrier - are in physical possession of the last goods to arrive. Or 14 days after the last goods were delivered to a courier location that was chosen upon submission and payment of your order.
In order to exercise your right of cancellation, you must inform Pont Neuf that you wish to cancel your purchase. You can use the returns form provided; this is enclosed in your parcel. The right of cancellation is retained if you send your parcel with the completed returns form before the right of cancellation has expired. In the unusual event that you have not received a returns form in your parcel, please contact customer service on email@example.com.
Right of complaint
The Purchase Act's defect rules apply to the purchase of goods.
When you shop at pontneuf.dk, you naturally have 24 months to issue a complaint.This means that you can get the product repaired, exchanged, get a refund or a price reduction, depending on the situation.
It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behaviour.
How soon can I complain?
You must complain within a 'reasonable time', after you have discovered the product defect. If you complain within two months after the defect has been found, the complaint will have been made within a reasonable time.
If the complaint is justified, we will of course refund your (reasonable) postage costs.
The parcel must be returned to:
Pardon Clothing A/S
Att.: Pont Neuf
We will need the following information when you return the products to us
When you return the product, please provide as much detail about the problem.
Please note: We do not accept parcels sent COD.
Remember that the product must always be returned in suitable packaging and remember to get a receipt for postage so that we can refund your postage costs. Also make a note of your parcel number, so that you can track your parcel.
For more information regarding cookies, please see the cookie section here.
Last revised November 10th, 2020